Client Protection Principles

Smart Microfinance encompasses core Client Protection Principles to help MFIs to practice good ethics and smart business. The Client Protection Principles are the minimum standards that clients should expect to receive when doing business with a Microfinance Institution.

The module of Client Protection Principles focuses on Appropriate Product Design and Delivery, Prevention of over-indebtedness, Transparency, Responsible Pricing, Privacy of Client data and finally Mechanism for complaints resolution.

Courses Objectives

• Define each Client Protection Principles • Identify tools to implement each principle • Assess against each principle • Provide practical examples of actions to be taken to implement the principles

Target Group

BoD members, Managing Directors (CEOs), other Senior Executive Managers, Marketing officers, Customer care officers/Managers and loan officers

Pre-requisite Knowlege

Already working in the respective sector and gained at least some starting experiences.

Passing condition

Starting date

Detailed Fee

Registration 10,000 RWF and Tuition fee 100,000 RWF per head

Contact details

Mr. UWITONZE Jean Claude, Program Manager and Capacity Development Expert, Tel +250788216507, email:

Course Venue

KN 193 ST, Kabusunzu, Nyakabanda, Kigali, Rwanda